Terms of service

When using this site, you agree to our messaging terms and messaging privacy policy

Operations manual

The same shipping address cannot be used to redeem more than one promotion

Discount coupons do not apply to productsLUXE Botanics/ WRINKLES SCHMINKLES/ KINFILL / OH!BOX / Bambody / IMPRESS / מארזים.
The promotions on the website do not include the categories - gift / oh!box - surprise boxes / assembled boxes / cases
The promotions on the site do not include coupon stacking.
The promotions on the site do not include combining promotions.
The promotions on the website are until the end of the stock or according to the company's decision.
Promotions for a gift product with a purchase over NIS 100 are random products and cannot be exchanged
The coupons on the website do not include doubling discounts on boxes.
There are no discounts on products found in Ovokx.

Product exchange is not allowed

The return of the box will only be given if all the products have not been opened and are in their original packaging
A refund will be given according to the payment method the customer paid for, for cancellation of a transaction 5% of the transaction value will be deducted
Accumulation of points/vip/ Coupons of any kind will not be used for the purchase of the Obox, including a registration coupon for a customer club

general

(website address) (hereinafter: "the website") is owned by D.N.O Group (hereinafter: "the company) " or "site for online purchase of the company's products As described below.

The use of the website and the content displayed on it (hereinafter: "the content") will be done by the user in accordance with and subject to the terms of use below (hereinafter: "Terms Use") Please read the terms of use very carefully, as the use of the site or any part of it and any action that will be done through the site including the purchase of products , constitutes your agreement to accept all the terms of use and to act in accordance with them.

Please note that some of the use of the services on the website are subject to your express consent to the conditions listed below and without your express consent you will not be able to use those services.

Please note that use and purchase on the website are for those aged 16 and over.

You declare that you have read and understood these regulations, that you agree to them, and that apart from claims arising from the violation of the obligations of the company and/or anyone on its behalf, you will not have any claim, demand or claim against the company and/or anyone on its behalf.

Cancellation of transaction by the company and/or the website

The company will be entitled to cancel a transaction or sale, in whole or in part, in cases such as:

If a section of the articles of this regulation and/or of any binding document and/or condition of the conditions of a service offered by the website has been violated;

If it turns out that the customer entered incorrect details when registering on the website and/or placing the order;

If an act or omission has been committed which may harm the website and/or any third parties, including customers, employees and suppliers of the website;

If the use of the website was and/or enabled and/or encouraged and/or helped to commit an act deemed illegal according to the laws of the State of Israel;

When the customer owes a financial debt to the website and/or the company and the deadline for payment has already passed;

If any mistake has been made, including a typographical error and/or a communication fault and/or any other technical fault which has disrupted the product price and/or the item description on the website and/or the delivery of the product;

In case of prevention and/or delay due to force majeure, for example, but without detracting from the generality of the said: act of war, hostility, terrorism, cyber sabotage, intentional or unintentional malfunction on the store website, strikes and shutdowns, unusual natural events, malfunctions in clearing credit cards and any reason otherwise that is not the result of an act or omission of the website;

In the event that there is concern that the purchase is made as part of a wholesale purchase and/or for the purpose of resale by the buyer or someone on her behalf;

If the product is out of stock after or before a sale has taken place (but before delivery to the customer). If the order is canceled as mentioned, the website will not be responsible and will not bear any damage caused to the customer and/or a third party, including but not limited to damage due to the purchase of the product from a third party at a higher price;

When there is concern, on the part of the company, that the consideration for the purchase will not be received and/or that the credit card in the customer's possession has been blocked and/or restricted for use in some way.

Without deviating from the above, the company will be entitled not to confirm an order for additional reasons at its sole discretion.

Without detracting from the generality of the aforementioned and without detracting from any other remedy or procedure, it is clarified that the company will be entitled to deny access to a user who, at the company's sole and absolute discretion, has performed or attempted to perform any action on the site in violation of any law and/or the provisions of these regulations and/or has in order to harm in any way the company and/or its reputation. Electronic records of the website, including the reception of the details as entered by the customer, will be conclusive and final evidence of the correctness of the actions carried out by the customer on the website.

It is clarified that the use of the website and the purchase of products through it is for personal use only, and you undertake that you will not make commercial use of the website for the purpose of reselling products purchased through the website (whether they were purchased in a single purchase or in several purchases over a period of time).

The company is responsible for the use of the product in the territories of the State of Israel only. Any use of the product outside the territory of the State of Israel is the sole responsibility of the user.

Intellectual property

Full rights to the website, including the trademarks, trade secrets and the organization and arrangement of the information therein, as well as all its contents, including the intellectual property rights in the design of the website, software, application, text and any other material (hereinafter: ""the property ") belong to the company. These rights apply, among other things, to the website's graphic design, its databases, the website's computer code and any other detail related to its operation.

You must not run or allow any third party to run any computer application or other means, which allows full or partial copying of information and/or contents from the website. In this regard, you are prohibited from creating and/or using the aforementioned means to create a compilation, collection or database that will contain content from the website.

It is prohibited to copy and/or transfer and/or distribute and/or display publicly and/or modify and/or transmit and/or distribute, and/or develop and/or grant a license and/or transfer access and/or make any use of the contents which are used by the user and/or which were purchased by the user except for personal use only.

It is forbidden to transfer the contents of the site, whether paid or unpaid, to any third party. The contents of the site may not be published and/or transmitted in writing, on magnetic media, reproduced, copied or transmitted, either for private use or for commercial and private use, the design or function of the contents of the site may not be changed in such a way as to deprive them of features or information for any purpose whatsoever, including For example, advertisements, photographs, etc.

It is possible that the information appearing on the website will include inaccuracies and/or omissions (especially in the information uploaded to the website by users as detailed below or by third parties), and we will work to remove the inaccuracies and/or complete missing information as soon as possible immediately after discovering them as mentioned.

The company sells only cosmetic preparations through the site, and does not advertise or sell medical and/or pharmacological preparations. Moreover, the data and information presented on the website are not intended to constitute cosmetic, physical, physiological, medical and/or medical treatment and/or any other substitute for any of these. Reliance on the data and/or the information and/or the content on the website is your sole responsibility. The information on the website is intended for indicative purposes only, and it cannot in any case take the place of a medical diagnosis or clinical advice, and cannot replace medical treatment.

In light of the above, we cannot guarantee your full satisfaction from the use of these products and we will not be held responsible for any use you may make as a result. For more information or in case of doubt, we recommend that you consult your doctor.

The company respects the rights (including intellectual property rights) of others, and therefore asks the users of its services to behave in the same way. In the appropriate circumstances and according to the company's sole discretion and without any liability, the company may cancel the access to the site of users who harm or violate such rights of others.

The photos displayed on the website are for illustrative purposes only and should not be considered a promise or commitment of any kind on the part of the company for the result due to the use of the products sold on the website, with the exception of those photos defined as 'before and after use' photos.

The website contains links from websites operated by third parties. The company is not responsible for the services on other websites in any respect, including any violation of privacy, in any action carried out by the operator(s) of the said website(s).

User content

A user who wishes to direct questions to the company, will be required to fill in details through the various means of contact or the relevant web form.

The user declares that he knows that any information, or aggregate, sent by him is his sole responsibility, and the user is exclusively responsible for the content of the messages uploaded and/or sent by him. The user undertakes that any message, message and any other material he transmits to the company's representatives will be appropriate and will not infringe any right of another person, including intellectual property rights.

The user will not write in the means of communication with the representatives of the company and/or upload attachments in the said means of communication that contain prohibited content." Prohibited content” – any content or material that is illegal, threatening, libelous and/or slanderous, obscene material, pornography, racism or any other material that violates the modesty of the individual and/or the general, material that may harm and/or harass other surfers, as well as any content or material that may harm the public's feelings, that may constitute and/or encourage criminal behavior or establish grounds for a civil lawsuit or violate in any other way a provision of any law either in the web form assigned to the company or in any other means in which it may upload advertising or information Through the website.

The process of making purchases through the website

The purchases of the company's products on the website will be made using a credit card through the website's clearing system (hereinafter: "credit transaction") .

A credit transaction is carried out by entering your personal information on a secure SSL page. After that, you will be transferred to a clearing page hosted by a third party company where you will have to enter the credit card details and payment preference according to the terms of the deal. The responsibility for the personal information transferred to the credit clearing company during the filling of the data on the clearing page at the end of the order, is that of the credit clearing company, when this information will be transmitted in an encrypted and secure manner in accordance with international standards and the instructions of the credit companies, by the clearing credit company.

The clearing page and the credit clearing operation is carried out by external credit clearing companies, Credit Guard Ltd. and Ishrachart Ltd., both clearing companies that are among the service providers of the credit companies and are authorized to carry out credit clearing operations in accordance with all laws, and also meet all the strict standards and the instructions of the credit companies for conducting secure internet transactions.

Upon receipt of confirmation of the transaction from the clearing page, you will be transferred back to the website where you will receive an order number confirming your order and at the same time a message will be sent to you via the e-mail you entered. If the system encounters a refusal to charge the credit, you will receive an appropriate notification.

In any case of refusal of the payment method, an appropriate message will appear to the operator of the operation, the transaction will be canceled and the user will be able to try to make a repeat purchase through the website. It should be noted and emphasized that a transaction is not considered a complete transaction until approval of the execution of a credit transaction is received from the relevant credit company. It will be clarified that the delivery date will start from the date of receipt of the approval of the credit company to carry out the transaction.

Any user who has made a purchase on the website may cancel a transaction in accordance with the Consumer Protection Law 1981, For details see the delivery, cancellation and return policy of the products below.

It is important to note that filling in false information when making the purchase constitutes a criminal offense and the perpetrator is subject to civil and criminal legal proceedings.

The company and/or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user or to a third party, as a result of using or purchasing through the website, whatever the cause of the claim may be. The company will make every reasonable effort to correct any malfunction and/or technical error that may occur on the site, all to the best of its ability and according to the means that will exist at the time.

You are aware that as long as you have agreed (or will agree) to receive information, updates and anything advertising as these terms are defined in the Telecommunications Law (Bezeq and Broadcasting), 1982 through e-mail and/or text messages to the phone, you may withdraw your consent at any time and notify the company of Your refusal in accordance with the instructions regarding the advertisement sent to you and/or in accordance with the instructions of the company's privacy policy in the following link .

The company reserves the right to close the website, to change its appearance from time to time, to download links and/or any other information that appears on the website, its structure as well as the variety of services offered through it, without any need or obligation to inform you of this and at its sole discretion.

Supply and delivery

General terms for delivery:

1.1. The products will be sent from the company's place of business through the courier company up to 7 business days after the day of the order, with the exception of remote settlements where the shipments will arrive up to 10 business days (a business day is not considered Friday, Saturday and holiday).

1.2. The products will be delivered to the customer to the customer's home, by any type of delivery that is available to the company at the time and that is chosen by the buyer. It is clarified that non-delivery due to a reason related to the recipient (such as a mistake in the address details or refusal to open the door for the courier, etc.) will not be counted in the number of shipping days as stated in section 1.1 above.

1.3. The shipping cost will be included in the price stated on the website and no additional payment will be charged for shipping, for places that require unusual shipping and/or transportation, including an isolated area, etc., all according to law.

1.4. The product will arrive at the customer's home in its original packaging, sealed and closed from use, opening the product from its original packaging will constitute consent to receive the product as it arrives at the customer's home.

1.5. As far as the payment for an order on the website is made in installments, the first payment will contain the shipping cost.

1.6. The company will be entitled to refuse to deliver products through delivery even if the area to which the delivery is made according to the company's delivery policy insofar as it has changed and/or was prior to the order restricted access from a security point of view and/or from a technical point of view and/or special operations are required for the delivery of the delivery to that area and/or Or to the extent that the delivery of the product involves exposing the courier to any danger, and everything is at the sole discretion of the company and the customer will be notified accordingly and will be contacted to coordinate the delivery of the product or cancel the order.

Transaction cancellation

2.1. A user who has purchased a product (hereinafter: the "Purchaser") on the website is obliged to check the product he purchased immediately upon receipt.

2.2. A buyer will be entitled to return a product in accordance with the provisions of this product return policy, the Consumer Protection Law, 1981 (hereinafter: the "Consumer Protection Law"). As amendments are made to the Consumer Protection Law, these amendments will apply and prevail over what is detailed below.

2.3 In accordance with the Consumer Protection Law, the right of cancellation will be available to the buyer for 14 days, starting from the day of making the transaction and ending 14 days from the day of receipt of the product or from the day of receiving written confirmation of the execution of the transaction and its conditions, whichever is later.

2.4 It will be emphasized that canceling a transaction and/or returning products that are not due to a defect or discrepancy between the ordered product and the delivered product, will only be possible if the product packaging has not been opened, and this in accordance with all laws and Ministry of Health guidelines.

2.5 Notwithstanding what is stated in the above section, people with disabilities, senior citizens and new immigrants may cancel a transaction within 4 months from the date of making the transaction, receiving the property or the document summarizing the details of the transaction.

2.6 For the avoidance of doubt, it will not be possible to return the products that are prohibited by the Consumer Protection Law.

2.7 The buyer who wishes to cancel the transaction, is required to notify the company of the cancellation of the transaction of the purchase of the product and for this purpose must provide the following details: his full name, the identity card, the name of the product as well as means of communication with him (hereinafter: "cancellation notice") .

2.8 The cancellation of the order will be carried out in any of the listed ways, at the buyer's choice:

2.8.1 Contacting the customer service hotline by phone (WhatsApp): 050-7103009

2.8.2 Email inquiry: info@ohglow.co.il

2.8.3 By registered mail to the company's mailing address: 4 HaGevish St., Netanya

2.8.4 through the contact page on the website.

2.9 In case of cancellation of a transaction due to a defect, incompatibility of the product supplied with the product ordered, delay in delivery or any other violation by the company in the delivery of the product, the company will return within 14 days from the date of receipt of the cancellation notice, that part of the transaction price paid by the buyer, will cancel the charge due to the transaction, You will provide a copy of the charge cancellation notice and will not charge the buyer an additional amount. Alternatively, the buyer can choose an alternative product and have it delivered to their home at no additional cost.

2.10 In the case of cancellation of a transaction that is not due to a defect or incompatibility of the product, the company will return within 14 days from the date of receipt of the cancellation notice, that part of the transaction price that was paid, to the extent that it was paid, cancel the charge due to the transaction, provide a copy of the charge cancellation notice and will not collect any amount from the buyer, except Cancellation fees in the amount of 5% of the value of the transaction or 100 NIS, whichever is lower, without detracting from the rest of her rights in accordance with the provisions of the law. The cost of returning the product to the company according to this section will apply to the buyer and will be paid by him, in accordance with the company's returns and cancellations policy that appears in the following link.

2.11 The company reserves the right to claim damages from the buyer if the product is returned in accordance with section 10 and 11, when it is not working, incomplete or after it has been damaged.

Return of the product by the buyer

3.1 In the case of returning the product, you must first contact the customer service center, for the purpose of coordinating the return:

3.1.1 Cancelled: 050-7103009 (WhatsApp) or email: info@ohglow.co.il

3.1.2 In case of cancellation of the transaction according to section 2.8 above, the product must be returned by personal transfer or by courier or mail to the address: 4 Aryeh Regev St., Netanya, Wave Complex to the D company N.O. The cost of returning the product will apply to the buyer and will be paid by him.

3.2 The company reserves the right to collect the cost of returning the product from the buyer where it turns out that the transaction was not canceled in one of the cases listed in section 2.10 above.

The method of refunding the consideration by the buyer.

4.1. The return of the consideration paid for the product in case of cancellation of a transaction will be in accordance with the provisions of the law, and subject to the following conditions:

4.1.1. When returning the product, the original order number must be indicated on the packaging (the order number appears on the invoice).

4.1.2. The product arrived at the buyer's hands intact, unused and in its original packaging.

4.1.3. After verifying the product's compatibility with the order.

4.2. After receiving the product and subject to what is stated in section 20 above, a credit request will be forwarded to the credit company and the buyer will be credited within 14 business days from the date of receipt of the request, and upon presentation of an invoice or the credit details with which the order was made.

4.3. A purchase made using a credit card - if the resident consumer's card was charged by crediting the credit card and as long as it is not possible to credit the resident resident's credit card in cash.

4.4. A return confirmation email will be sent to the buyer upon receipt of the credit.

4.5. The return will be equal to the amount paid for the purchased product minus the legal cancellation fee.

responsibility

All products sold through the website are the sole responsibility of the manufacturers, importers and marketers of those products.

The company's liability for products purchased through the website is limited to damages arising from the composition of the materials in the base of the relevant product. In any case of damage that does not originate from the composition of the materials as mentioned, the manufacturer and/or any other supplier whose cause caused the damage will be liable, and everything is subject to all laws, including the Law on Liability for Defective Products, 555-1980, the Consumer Protection Law, 5551-1981 and the regulations that have been established by his power The above does not detract from the buyer's obligation to make only reasonable use of the products purchased in accordance with the consumer brochure, including checking for the presence of allergens before use and complying with the company's warnings regarding the use of the product.

Since access to the website depends on internet providers and third parties, the company cannot guarantee that the website will be available at all times and/or that there will be no interruptions to the website.

Website usage

The user will be responsible for ensuring that the computer equipment in his possession as well as the connection to the Internet network is working properly. The company is not responsible for difficulty and/or prevention that will affect the possibility of purchasing products. As far as this depends on the company, the company will do everything in its power to solve any such obstacle or problem.

The company does not guarantee that the links on the site will be correct. The presence of a certain link on the site does not indicate that the information on the linked site is reliable or accurate and the company will not bear any damage, of any kind, that it causes you in connection with this.

privacy

In the course of making a purchase, the company will be given access to your personal information and personal information may be collected about you, all as detailed in the company's privacy policy.

The use of this information is intended to allow us to carry out the transactions you carry out through the site and to improve and optimize the service on the site. For the avoidance of doubt, credit card numbers are not collected and by providing them you agree and declare your consent to their delivery and use in accordance with these regulations and the company's privacy policy.

We emphasize that providing the details is a voluntary action, and that you are not obligated to provide us with the information according to the law, although failure to provide the information will prevent you from being able to place an order through the website.

The personal information you provide to us will enable the company to use the company only for the purpose of carrying out the orders you made on the site and for quality control and statistical analysis of the use of the site in order to improve it and see its integrity and/or subject to your consent and registration to our distribution list, in order to inform you of updates and changes regarding the site , and/or for promotions or services offered by us.

The company will not transfer the personal information collected during the registration process and/or information collected about your usage habits and/or during your activity through the website (as long as they contain identifying information about you and are not anonymous) to any third parties.

For details on the receipt, use, means of collection and its purposes, and the processing of your personal information through the website, please read the company's privacy policy - for the privacy policy click here

By agreeing to the terms of use, you authorize the company to use the information that will be stored about your use of the website for the purpose of generating and analyzing statistics and transferring it to third parties as long as the information does not identify you personally and everything is subject to the provisions of the law.

The company undertakes that it will not give the details of its customers to any third party and will not make any misuse of the collected information.

Judiciary and Jurisdiction

This agreement will be exclusively governed by the laws of the State of Israel and the parties agree that the exclusive place of jurisdiction will be the courts of Tel Aviv - Jaffa.